This Legal Tracker Q&A database has been moved to the FAQ section of the Learning Center.
USERS: Why am I unable to deactivate a user? View answer
Users
USERS: What does it mean that the user id is unavailable when I try to create a new user? View answer
USERS: How do I set myself as the Tracker Coordinator? View answer
USERS: How do I see the delegates for another User? View answer
USERS: How do I give reporting only access to a user? View answer
USERS: How do I deactivate a company user? View answer
USERS: How do I change the Tracker Coordinator or Backup Tracker Coordinator? View answer
USERS: How do I change a user's system role? View answer
USERS: How do I add a user if i get the error message "email address already in use"? View answer
USERS: How can I add a firm admin to a firm? View answer
USERS: Can users share passwords? View answer
USERS: Can I delete a firm user? View answer
USERS: Can I delete a company user? View answer
USERS: Can I deactivate a firm user? View answer
USER LOGIN: How do I reset my Legal Tracker password? View answer
User Login
USER LOGIN: How do I reset another user's OnePass password? View answer
USER LOGIN: How do I find my OnePass username? View answer
TIMEKEEPERS: Will a matter specific rate override a default rate? View answer
Timekeeper
TIMEKEEPERS: Why is there a new timekeeper audit when when they have billed on a previous invoice? View answer
TIMEKEEPERS: Who can see the Timekeeper Rate Lookup File? View answer
TIMEKEEPERS: Where does the Index rate come from? View answer
PRACTICE GROUPS: Is there a limit on the number of Practice Groups I can create? View answer
Practice Groups
PRACTICE GROUPS: How do I export a list of my practice groups? View answer
PRACTICE GROUPS: How do I edit a practice group? View answer
PRACTICE GROUPS: How do I change the name of a practice group? View answer
PRACTICE GROUPS: How do I deactivate a practice group? View answer
ORGANIZATIONAL UNITS: What is an organizational unit? View answer
Organizational Units
ORGANIZATIONAL UNITS: What happens to existing matters if I edit an organizational unit? View answer
ORGANIZATIONALUNITS: Is there a limit on the number of organization units I can create? View answer
ORGANIZATIONAL UNITS: If I update my organizational unit on a matter, will previously paid/approved invoices be affected? View answer
ORGANIZATIONAL UNITS: If I update my organizational unit on a matter, what happens to pending invoices? View answer
ORGANIZATIONAL UNITS: If I update my organizational unit on a matter, what happens to future invoices? View answer
ORGANIZATIONAL UNITS: How do I deactivate an organizational unit? View answer
ORGANIZATIONAL UNITS: How do I re-name an organizational unit? View answer
ORGANIZATIONAL UNITS: How do I export a list of organizational units? View answer
ORGANIZATIONAL UNITS: How do I change an orgnizational unit on an existing matter? View answer
ORGANIZATIONAL UNITS: How are organizational units organized? View answer
ONEPASS: Why do I not see an option to reset a company user's password? View answer
OnePass
ONEPASS: What should I do if my username isn't working? View answer
ONEPASS: If my company is not using OnePass for Tracker, can I still connect my account to OnePass? View answer
OFFICE VENDOR NUMBER: Who can update office vendor numbers? View answer
Office Vendor Number
OFFICE VENDOR NUMBER: How do I include office vendor numbers in the invoice summary? View answer
OFFICE VENDOR NUMBER: How do I include office vendor numbers in the AP spreadsheet format? View answer
OFFICE VENDOR NUMBER: How do I get a list of all my office vendor numbers? View answer
OFFICE VENDOR NUMBER: How do I enter the office vendor number on an invoice pending my review? View answer
OFFICE VENDOR NUMBER: Can office vendor numbers be required for some of my AP routes? View answer
MISC: How do I get my Westlaw invoices posted to Tracker? View answer
Misc
MISC: How do I get my Tracker invoices posted to Tracker? View answer
MISC: How do I add a company specific field help? View answer
MATTER UPLOAD: How many matters can I update at a time? View answer
Matter Upload
Don’t see the answer? Contact support at: LegalTracker-Support@tr.com
