This Legal Tracker Q&A database has been moved to the FAQ section of the Learning Center.
REPORTS: Can I add multiple filters to my report? View answer
Reports
REPORTS: Can anyone else see my reports list? View answer
PRACTICE GROUPS: What happens to existing matters if I re-organize a practice group? View answer
Practice Groups
PRACTICE GROUPS: What happens to existing matters if I edit a practice group? View answer
PRACTICE GROUPS: What happens if I deactivate a practice group? View answer
PRACTICE GROUPS: Is there a limit on the number of Practice Groups I can create? View answer
PRACTICE GROUPS: How do I export a list of my practice groups? View answer
PRACTICE GROUPS: How do I change the name of a practice group? View answer
PRACTICE GROUPS: How do I deactivate a practice group? View answer
ORGANIZATIONAL UNITS: What is an organizational unit? View answer
Organizational Units
ORGANIZATIONAL UNITS: What happens to existing matters if I re-organize an organizational unit? View answer
Law Firm/Vendor: ACCRUALS: What is a firm's prior months unbilled amount? View answer
Law Firm/Vendor, Accruals
Law Firm/Vendor: ACCRUALS: If the firm hasn't entered their accruals/unbilled amounts, can they still upload their invoices? View answer
Law Firm/Vendor: ACCRUALS: How does a firm know when the next accrual period takes place? View answer
Law Firm/Vendor: ACCRUALS: How does a firm know if the accruals window is open? View answer
Law Firm/Vendor: ACCRUALS: How can a firm check to see if their accruals saved? View answer
Law Firm/Vendor: ACCRUALS: Can an accruals window be re-opened to allow the firm time to enter their unbilled amounts? View answer
Law Firm/Vendor: ACCRUALS: Can a user with Billing only post accruals? View answer
Law Firm/Vendor: ACCRUALS: Can a firm enter their unbilled amounts outside of the accrual window? View answer
Law Firm/Vendor: ACCRUALS: Can a firm enter accrual information in bulk? View answer
Law Firm/Vendor: ACCRUALS: Can a firm edit their accruals information? View answer
Law Firm/Vendor: ACCRUALS: Can a firm admin post accruals information? View answer
Law Firm/Vendor: MATTER MANAGEMENT: Can a firm close a matter? View answer
Law Firm/Vendor, Matter Management
Law Firm/Vendor: INVOICING: Who at the firm can see payment data in Tracker? View answer
Law Firm/Vendor, Invoicing
Law Firm/Vendor: INVOICING: How can a firm post a LEDES invoice that has been rejected in error, if their books have been closed for the year? View answer
Law Firm/Vendor: INVOICING: Do firms receive an email notification or an alert when payment has posted? View answer
Law Firm/Vendor: INVOICING: How does a firm enter tax information on a non-LEDES invoice? View answer
Law Firm/Vendor: INVOICING: How can a firm see if a tax rate has been approved? View answer
Law Firm/Vendor: DASHBOARD: What does JOBS mean? View answer
Law Firm/Vendor, Dashboards
How do I change the inactivity timeout value? View answer
Is FileZone required to use the Outlook Add-In? View answer
What is the Outlook Add-In? View answer
What is FileZone? View answer
What is a Web Service? View answer
I keep timing out of Tracker, why is this? View answer
What is the maximum size document I can upload to Tracker? View answer
What browsers are currently supported by Tracker? View answer
USERS: What does it mean that the user id is unavailable when I try to create a new user? View answer
Users
USERS: How do I see the delegates for another User? View answer
USERS: How do I grant a user special matter access? View answer
USERS: How do I grant a user access to all matters of a certain kind? View answer
USERS: How do I give reporting only access to a user? View answer
USERS: How can I add a firm admin to a firm? View answer
USERS: Can users share passwords? View answer
USERS: Can I delete a firm user? View answer
USERS: Can I deactivate a firm user? View answer
USER LOGIN: How do I reset another user's OnePass password? View answer
User Login
TIMEKEEPERS: Why is there a new timekeeper audit when when they have billed on a previous invoice? View answer
Timekeeper
TIMEKEEPERS: Why does the Timekeeper Rate Report show more than one approved rate for a timekeeper? View answer
TIMEKEEPERS: Who can see the Timekeeper Rate Lookup File? View answer
Don’t see the answer? Contact support at: LegalTracker-Support@tr.com
