This Legal Tracker Q&A database has been moved to the FAQ section of the Learning Center.
ONEPASS: How do I find my registration key? View answer
OnePass
BUDGETS: How do I enter a firm budget? View answer
Budgets
Law Firm/Vendor: ONEPASS: Where can I find the registration key that OnePass is requesting? View answer
Law Firm/Vendor, OnePass
USER LOGIN: How do I reset my OnePass? View answer
User Login, OnePass
BUDGETS: Who can enter a budget from the firm? View answer
ACCRUALS: How do I exclude a vendor from having to enter accruals on all matters? View answer
Accruals
Law Firm/Vendor: CLIENT: Why can a firm user not see us on their list of clients? View answer
Law Firm/Vendor, Client
ACCOUNTING CODES: How do I require matter accounting codes when a matter is created? View answer
Accounting Codes
ONEPASS: What do I do if I am locked out of OnePass? View answer
ACCRUALS: How do I track a firm's unbilled work in progress in Tracker? View answer
Law Firm/Vendor: BUDGETS: Where does the firm enter a budget? View answer
Law Firm/Vendor, Budgets
Law Firm/Vendor: ONEPASS: What should a firm user do if they are locked out? View answer
Law Firm/Vendor: BUDGETS: What should the firm do if the attorneys do not want to enter a budget and a budget is due? View answer
BUDGETS: How do I approve a budget? View answer
BUDGETS: How do I approve all of my pending budgets at once? View answer
Law Firm/Vendor: INVOICING: How to post an invoice in a LEDES format using the LEDES Generator? View answer
Law Firm/Vendor, Invoicing
Law Firm/Vendor: INVOICING: How does a firm show tax on an invoice? View answer
Law Firm/Vendor: FIRM PROFILE: How does a firm change their firm administrator? View answer
Law Firm/Vendor, Firm Profile
MATTER PARTICIPANTS: How to I remove a matter participant? View answer
Matter Participants
USER LOGIN: How do I reset another user's password? View answer
User Login
Law Firm/Vendor: TIMEKEEPERS: How can a firm edit a timekeeper rate sheet? View answer
Law Firm/Vendor, Timekeeper
DOCUMENTS: How do I create a new document folder? View answer
Documents
TIMEKEEPER: How do I enter a timekeeper rate sheet on behalf of a firm? View answer
Timekeeper, Firms
SUPPORT CONTACT: How do I contact Legal Tracker Support? View answer
Phone, Support, Emails
Law Firm/Vendor: INVOICING: How to post a non-LEDES Invoice? View answer
USERS: How do I add a new law firm user? View answer
Users
Law Firm/Vendor: TIMEKEEPERS: What can be entered as a timekeeper ID? View answer
MATTER MANAGEMENT: What are task code alerts? View answer
Invoice Audits, Matter Management
Law Firm/Vendor: TIMEKEEPERS: How can a firm change a timekeeper classification? View answer
Law Firm/Vendor: CUSTOM CODES: Can the firm see a list of our custom task codes? View answer
SETUP: How do I upload our billing guidelines? View answer
Setup
Law Firm/Vendor: USERS: What information is needed to create a new firm user? View answer
Law Firm/Vendor, Users
Law Firm/Vendor: INVOICING:Where can a firm get a list of UTBMS codes? View answer
Law Firm/Vendor: TIMEKEEPERS: Who receives notification when a Timekeeper Rate Sheet is approved? View answer
USER LOGIN: How do I find my OnePass username? View answer
MATTER MANAGEMENT: How do I close a matter? View answer
Matter Management
INVOICE APPROVAL: How do I adjust an invoice? View answer
Invoice Approval
INVOICE APPROVAL: What is a Backup BGR? View answer
Invoice Apprvoval, Invoices
INVOICE APPROVAL: How can I remind invoice approvers to approve their pending invoices? View answer
Invoice Approval, Invoices
INVOICE APPROVAL: What is the difference between disputing and rejecting an invoice? View answer
Invoices
ACCOUNTING CODES: What are accounting codes? View answer
INVOICES: Can I post a LEDES invoice on behalf of a law firm? View answer
INVOICE APPROVAL: What is the definition of BGR? View answer
Invoice Approval, Invoice Audits
TIMEKEEPERS: How do I see more than one prior timekeeper rate on the Timekeeper Rate Report? View answer
Timekeeper
TIMEKEEPERS: Can I change the effective date for a timekeeper rate sheet? View answer
USERS: How do I add a company user? View answer
USERS: How do I grant a user access to all matters? View answer
INVOICE APPROVAL: How do I add an approver to an invoice? View answer
MATTER MANAGEMENT: How do I update multiple matters at once? View answer
INVOICE APPROVAL: How do I undo my invoice approval? View answer
Don’t see the answer? Contact support at: LegalTracker-Support@tr.com
