This Legal Tracker Q&A database has been moved to the FAQ section of the Learning Center.
USERS: How do I change the Tracker Coordinator or Backup Tracker Coordinator? View answer
Users
USERS: How do I add a new law firm user? View answer
USERS: How do I add a company user? View answer
USERS: How can I add a firm admin to a firm? View answer
USERS: Can I limit a Company System Admin's access in Tracker without changing their system role? View answer
USERS: Can I delete a firm user? View answer
USERS: Can I delete a company user? View answer
USERS: Can I deactivate a firm user? View answer
USER LOGIN: What is OnePass? View answer
User Login
USER LOGIN: How do I reset my Legal Tracker password? View answer
USER LOGIN: How do I reset another user's password? View answer
USER LOGIN: How do I reset another user's OnePass password? View answer
USER LOGIN: How do I find my OnePass username? View answer
TIMEKEEPERS: Will a matter specific rate override a default rate? View answer
Timekeeper
TIMEKEEPERS: Why is there a new timekeeper audit when when they have billed on a previous invoice? View answer
TIMEKEEPERS: Why is the new timekeeper audit triggering even though the law firm has submitted a rate sheet for the timekeeper? View answer
TIMEKEEPERS: Why does the Timekeeper Rate Report show more than one approved rate for a timekeeper? View answer
TIMEKEEPERS: Who can see the Timekeeper Rate Lookup File? View answer
TIMEKEEPERS: Where does the Index rate come from? View answer
TIMEKEEPERS: What is the Timekeeper Rate Lookup File? View answer
TIMEKEEPERS: What is the Index? View answer
TIMEKEEPERS: What is a missing timekeeper? View answer
TIMEKEEPERS: Is it possible to have more than one currency for a timekeeper? View answer
TIMEKEEPERS: If I approve a timekeeper audit for all matters, will this supplant the rate on the rate sheet? View answer
Law Firm/Vendor: EMAILS: What should the firm do if they did not receive their new user email? View answer
Law Firm/Vendor, Emails
Law Firm/Vendor: CUSTOM CODES: Can the firm see a list of our custom task codes? View answer
Law Firm/Vendor, Invoicing
Law Firm/Vendor: CLIENT: Where can firms see a list of invoicing requirements? View answer
Law Firm/Vendor, Client
Law Firm/Vendor: CLIENT: Why does it say a Law Firm User has no access to our database? View answer
Law Firm/Vendor: CLIENT: Where can firms see our billing policies? View answer
Law Firm/Vendor: CLIENT: What does a firm do if they do not see us on their client list? View answer
Law Firm/Vendor: CLIENT: How can the firm see a list of our audits? View answer
Law Firm/Vendor: BUDGETS: Why is the Law Firm being told they have to enter a budget every month? View answer
Law Firm/Vendor, Budgets
Law Firm/Vendor: BUDGETS: Why does the Law Firm User need to acknowledge a budget? View answer
Law Firm/Vendor: BUDGETS: Why does the firm user not see the Actions tab when trying to submit a budget? View answer
Law Firm/Vendor: BUDGETS: Why does the firm keep receiving a budget notification email? View answer
Law Firm/Vendor: BUDGETS: Why can the firm user not enter the budget? View answer
Law Firm/Vendor: BUDGETS: Why can the firm admin not enter budget information? View answer
Law Firm/Vendor: BUDGETS: Who at the firm receives notice that a budget is due? View answer
Law Firm/Vendor: BUDGETS: Who at the firm receives budget reminders? View answer
Law Firm/Vendor: BUDGETS: When entering a budget, can a firm user save their work and come back to it? View answer
Law Firm/Vendor: BUDGETS: What should the firm do if they have submitted a budget and the invoice is still on hold? View answer
Law Firm/Vendor: BUDGETS: What is a phased budget? View answer
Law Firm/Vendor: BUDGETS: What currency can a firm submit a budget in? View answer
Law Firm/Vendor: BUDGETS: If the firm hasn't entered a budget, can they still post their invoices? View answer
Law Firm/Vendor: BUDGETS: If a firm budget is due, does the firm have to enter the budget or can the company? View answer
Law Firm/Vendor: BUDGETS: How does a firm user enter a budget? View answer
Law Firm/Vendor: BUDGETS: How can the firm give someone else access to enter a budget? View answer
Law Firm/Vendor: BUDGETS: Can a user with Billing Only access post budgets? View answer
Law Firm/Vendor: BUDGETS: Can a firm submit a budget if no budget is due? View answer
Law Firm/Vendor: BUDGETS: Can a firm email Support to upload their budget information? View answer
Don’t see the answer? Contact support at: LegalTracker-Support@tr.com
