This Legal Tracker Q&A database has been moved to the FAQ section of the Learning Center.
How do I change the inactivity timeout value? View answer
Is FileZone required to use the Outlook Add-In? View answer
What is the Outlook Add-In? View answer
What is FileZone? View answer
What is a Web Service? View answer
I keep timing out of Tracker, why is this? View answer
What is the maximum size document I can upload to Tracker? View answer
What browsers are currently supported by Tracker? View answer
USERS: Why can't I change the Tracker Coordinator? View answer
Users
USERS: Why am I unable to deactivate a user? View answer
USERS: What is special matter access? View answer
USERS: What does it mean that the user id is unavailable when I try to create a new user? View answer
USERS: How do I set myself as the Tracker Coordinator? View answer
USERS: How do I see the delegates for another User? View answer
USERS: How do I grant a user special matter access? View answer
USERS: How do I grant a user access to all matters of a certain kind? View answer
USERS: How do I give reporting only access to a user? View answer
USERS: How do I deactivate a company user? View answer
Law Firm/Vendor: INVOICING: Can firms tell if their clients require LEDES invoices? View answer
Law Firm/Vendor, Invoicing
Law Firm/Vendor: INVOICING: Can a law firm user change their office when posting an invoice? View answer
Law Firm/Vendor: INVOICING: Can a firm user post invoices? View answer
Law Firm/Vendor: INVOICING: Can a firm user delete an invoice? View answer
Law Firm/Vendor: INVOICING: Can a firm upload multiple receipts with their invoice? View answer
Law Firm/Vendor: INVOICING: Can a firm still post an invoice if they are no longer on the matter? View answer
Law Firm/Vendor: INVOICING: Can a firm see if a tax rate has been approved? View answer
Law Firm/Vendor: INVOICING: Can a firm re-use the same invoice number when reposting a rejected invoice? View answer
Law Firm/Vendor: INVOICING: Can a firm post one invoice across multiple matters? View answer
Law Firm/Vendor: INVOICING: Can a firm post invoices after a matter is closed? View answer
Law Firm/Vendor: INVOICING: Can a firm change the currency when reposting an invoice? View answer
Law Firm/Vendor: INVOICING: Can a firm be prevented from posting non-LEDES invoices in Tracker if we require LEDES invoices? View answer
Law Firm/Vendor: INVOICING: Can a firm admin post invoices to any matter? View answer
Law Firm/Vendor
Law Firm/Vendor: FIRM PROFILE: Why do I receive a error when trying to change the Firm Name? View answer
Law Firm/Vendor, Firm Profile
Law Firm/Vendor: FIRM PROFILE: Who at the firm can update the firm name? View answer
Law Firm/Vendor: FIRM PROFILE: What does a firm do to update their firm name? View answer
Law Firm/Vendor: FIRM PROFILE: If the wrong firm admin is set up, how can they update their profile? View answer
Law Firm/Vendor: FIRM PROFILE: How does a firm designate a main office? View answer
Law Firm/Vendor: FIRM PROFILE: How does a firm change their firm administrator? View answer
Law Firm/Vendor: FIRM PROFILE: How can a firm see who has created an office profile? View answer
Law Firm/Vendor: FIRM PROFILE: Does a firm admin have access to all matters in the system? View answer
Law Firm/Vendor: FIRM PROFILE: Can firm users be in two firm profiles? View answer
Law Firm/Vendor: FIRM PROFILE: Can a firm have multiple locations under one profile? View answer
Law Firm/Vendor: FIRM PROFILE: Can a firm create a new office? View answer
Law Firm/Vendor: FIRM PROFILE: What should I do if a Firm has more than one profile? View answer
Law Firm/Vendor: FIRM PROFILE: What happens to Firm Users if their office profile is deactivated? View answer
Law Firm/Vendor: FIRM PROFILE: How can a firm deactivate an office? View answer
Law Firm/Vendor: EMAILS: What should the firm do if they did not receive their new user email? View answer
Law Firm/Vendor, Emails
Law Firm/Vendor: CUSTOM CODES: Can the firm see a list of our custom task codes? View answer
Law Firm/Vendor: CLIENT: Where does a firm export a list of all their Clients? View answer
Law Firm/Vendor, Client
Law Firm/Vendor: CLIENT: Where can firms see a list of invoicing requirements? View answer
Law Firm/Vendor: CLIENT: Where can firm users see our contact information? View answer
Don’t see the answer? Contact support at: LegalTracker-Support@tr.com
