This Legal Tracker Q&A database has been moved to the FAQ section of the Learning Center.
USERS: Can I change the time window for user inactivity? View answer
Users
USERS: If I am locked out, will my Delegates be locked out as well? View answer
INVOICE APPROVAL: How do I make a User an Invoice Rejector? View answer
Invoice Approval, Users
INVOICE APPROVAL: Who can be an invoice rejector? View answer
INVOICE APPROVAL: Why do I, as the Tracker Coordinator, not have the ability to make a User an Invoice Rejector? View answer
INVOICE APPROVAL: What System Role is required to be an Invoice Rejector? View answer
USERS: How do I login after being locked out for inactivity? View answer
USERS: How do I remove a Delegate? View answer
USERS: Can I add or remove a Delegate for another Tracker User? View answer
OFFICES: How do I add a Company office? View answer
Users, Offices
Law firm/vendor: USERS: Does the email domain of a new firm user have to match the domain name of the the firm lead system administrator? View answer
USERS: How can I re-activate a user? View answer
USER PROFILE: How do I change my email address in Tracker? View answer
User Login, Users
Law Firm/Vendor: USERS: Why can the firm not see our matter after they deactivated a user? View answer
Law Firm/Vendor, Users
Law Firm/Vendor: USERS: How does a firm user set a user as delegate for every user at the firm? View answer
Law Firm/Vendor: USERS:Why is the firm getting a message that the user id is unavailable when they try to add a new user? View answer
USERS: How do I set myself as the Tracker Coordinator? View answer
USERS: Can I limit a Company System Admin's access in Tracker without changing their system role? View answer
USERS: How do I deactivate a company user? View answer
USERS: Can I delete a company user? View answer
USERS: How do I add a delegate? View answer
USERS: What is special matter access? View answer
Law Firm/Vendor: USERS: How does a firm user set user as delegate for another firm user? View answer
USERS: How do I add a new law firm user? View answer
USERS: Can I delete a firm user? View answer
USERS: Why can't I change the Tracker Coordinator? View answer
USERS: How do I change the Tracker Coordinator or Backup Tracker Coordinator? View answer
USERS: How do I grant a user special matter access? View answer
USERS: Can I deactivate a firm user? View answer
Law Firm/Vendor: USERS: Can a firm deactivate users who are on a matter? View answer
Law Firm/Vendor: USERS: Can firms bulk update their users to replace a lead outside counsel? View answer
Law Firm/Vendor: USERS: Does the firm receive a notice if they deactivate a user on a matter? View answer
USERS: How can I add a firm admin to a firm? View answer
USERS: How do I add a company user? View answer
USERS: Why am I unable to deactivate a user? View answer
USERS: How do I grant a user access to all matters of a certain kind? View answer
Law Firm/Vendor: USERS: What information is needed to create a new firm user? View answer
USERS: How do I change a user's system role? View answer
Law Firm/Vendor: USERS: How can a firm administrator see a delegate for another user? View answer
Law Firm/Vendor: USERS: Can someone at the firm be set up to resolve all incomplete tasks? View answer
USERS: How do I give reporting only access to a user? View answer
Law Firm/Vendor: USERS: What happens if a firm deactivates a user who is on a matter? View answer
USERS: How do I limit a users access to matters? View answer
USERS: How do I see the delegates for another User? View answer
USERS: How do I grant a user access to all matters? View answer
USERS: How do I add a user if i get the error message "email address already in use"? View answer
USERS: What does it mean that the user id is unavailable when I try to create a new user? View answer
Law Firm/Vendor: USERS: Can a law firm move a User to a different firm profile? View answer
USERS: Can users share passwords? View answer
Don’t see the answer? Contact support at: LegalTracker-Support@tr.com