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Law Firm/Vendor: MATTER MANAGEMENT: Can a firm close a matter? View answer

Law Firm/Vendor, Matter Management

Law Firm/Vendor: ACCRUALS: If the firm hasn't entered their accruals/unbilled amounts, can they still upload their invoices? View answer

Law Firm/Vendor, Accruals

Law Firm/Vendor: INVOICING: How can a firm edit the Bill to Entity on a LEDES file? View answer

Law Firm/Vendor, Invoicing

Law Firm/Vendor: INVOICING: Can a firm change the currency when reposting an invoice? View answer

Law Firm/Vendor, Invoicing

Law Firm/Vendor: STATUS REPORT: Why can a firm not edit their status report? View answer

Law Firm/Vendor, Status Report

Law Firm/Vendor: TIMEKEEPERS: Can a firm user enter timekeeper rates if we have not enabled timekeeper rate review? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: INVOICING: How does a firm enter a discount on a non-LEDES invoice in Tracker? View answer

Law Firm/Vendor, Invoicing

Law Firm/Vendor: TIMEKEEPERS: Do timekeepers need to be added as matter participants? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: INVOICING: How to attach a document? View answer

Law Firm/Vendor, Invoicing

Law Firm/Vendor: INVOICING: Who at the firm can re-post a disputed invoice? View answer

Law Firm/Vendor, Invoicing

Law Firm/Vendor: STATUS REPORT: What should a firm enter if there is no update to the matter? View answer

Law Firm/Vendor, Status Report

Law Firm/Vendor: ONEPASS: Does the username have to be the email address? View answer

Law Firm/Vendor, OnePass

Law Firm/Vendor: INVOICING: How to post a non-LEDES Invoice? View answer

Law Firm/Vendor, Invoicing

Law Firm/Vendor: INVOICING: Can a firm user delete an invoice? View answer

Law Firm/Vendor, Invoicing

Law Firm/Vendor: BUDGETS: How can the firm give someone else access to enter a budget? View answer

Law Firm/Vendor, Budgets

Law Firm/Vendor: ACCRUALS: Who at the law firm receives the accrual notification emails? View answer

Law Firm/Vendor, Accruals

Law Firm/Vendor: INVOICING: Can a Company User post my LEDES invoice for me? View answer

Law Firm/Vendor, Invoicing

Law Firm/Vendor: TIMEKEEPERS: Does a new default rate on a timekeeper rate sheet override a matter specific rate? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: INVOICING: How does a firm enter a withholding? View answer

Law Firm/Vendor, Invoicing

Law Firm/Vendor: INVOICING: How can a firm resolve EHUB error message that the client is not set up for billing when entering the invoice number? View answer

Law Firm/Vendor, Invoicing

Law Firm/Vendor: INVOICING: Can a firm post an invoice with multiple currencies? View answer

Law Firm/Vendor, Invoicing

Law Firm/Vendor: TIMEKEEPERS: Does anyone at the firm need to approve a timekeeper rate sheet? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: INVOICING: How does a firm edit an invoice? View answer

Law Firm/Vendor, Invoicing

Law Firm/Vendor: ACCRUALS: What should the firm enter if there are no unbilled amounts for the period? View answer

Law Firm/Vendor, Accruals

Law Firm/Vendor: INVOICING: How does a firm show a discount on an invoice? View answer

Law Firm/Vendor, Invoicing

Law Firm/Vendor: TIMEKEEPERS: Where do I add a comment about the rates we are submitting in the Rate Sheet? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: BUDGETS: Why can the firm admin not enter budget information? View answer

Law Firm/Vendor, Budgets

Law Firm/Vendor: ACCRUALS: How does a firm know if the accruals window is open? View answer

Law Firm/Vendor, Accruals

Law Firm/Vendor: INVOICING: Who at the firm gets Dashboard alert for rejected invoice? View answer

Law Firm/Vendor, Invoicing

Law Firm/Vendor: FIRM PROFILE: How does a firm edit their remittance address? View answer

Law Firm/Vendor, Firm Profile

Law Firm/Vendor: FIRM PROFILE: What does a firm do to update their firm name? View answer

Law Firm/Vendor, Firm Profile

Law Firm/Vendor: INVOICING: How can a firm determine if client requires activity codes? View answer

Law Firm/Vendor, Invoicing

Law Firm/Vendor: BUDGETS: Who at the firm receives notice that a budget is due? View answer

Law Firm/Vendor, Budgets

Law Firm/Vendor: TRAINING: What does a new law firm user do if they want additional training on Tracker? View answer

Law Firm/Vendor, Training

Law Firm/Vendor: ACCRUALS: Can a firm edit their accruals information? View answer

Law Firm/Vendor, Accruals

Law Firm/Vendor: INVOICING: How does a firm reconcile a payment they received against the invoices they have posted? View answer

Law Firm/Vendor, Invoicing

Law Firm/Vendor: BUDGETS: When entering a budget, can a firm user save their work and come back to it? View answer

Law Firm/Vendor, Budgets

Law Firm/Vendor: TIMEKEEPERS: Can a firm see a list of approved rates? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: TIMEKEEPERS: How does a firm change a Timekeepers name? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: INVOICING: Why does it say incomplete instead of "post invoice"? View answer

Law Firm/Vendor, Invoicing

Law Firm/Vendor: INVOICING: How can a firm determine if client requires task codes? View answer

Law Firm/Vendor, Invoicing

Law Firm/Vendor: TIMEKEEPERS: Can a firm merge timekeepers that appear as duplicates? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: INVOICING: Where can firms see payment information in Tracker? View answer

Law Firm/Vendor, Invoicing

Law Firm/Vendor: INVOICING: How can a firm change currency when reposting an invoice? View answer

Law Firm/Vendor, Invoicing

Law Firm/Vendor: USERS: What information is needed to create a new firm user? View answer

Law Firm/Vendor, Users

Law Firm/Vendor: ACCRUALS: How can a firm check to see if their accruals saved? View answer

Law Firm/Vendor, Accruals

Law Firm/Vendor: ACCRUALS: Will invoices be posted during the accruals window? View answer

Law Firm/Vendor, Accruals

Law Firm/Vendor: EMAILS: What should the firm do if they did not receive their new user email? View answer

Law Firm/Vendor, Emails

Law Firm/Vendor: DASHBOARD: What does JOBS mean? View answer

Law Firm/Vendor, Dashboards

Law Firm/Vendor: INVOICING: Where can a firm see our rejection comments? View answer

Law Firm/Vendor, Invoicing

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