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Law Firm/Vendor: USERS: Why can the firm not see our matter after they deactivated a user? View answer

Law Firm/Vendor, Users

Law Firm/Vendor: USERS: What information is needed to create a new firm user? View answer

Law Firm/Vendor, Users

Law Firm/Vendor: USERS: What happens if a firm deactivates a user who is on a matter? View answer

Law Firm/Vendor, Users

Law Firm/Vendor: USERS: How does a firm user set user as delegate for another firm user? View answer

Law Firm/Vendor, Users

Law Firm/Vendor: USERS: How does a firm user set a user as delegate for every user at the firm? View answer

Law Firm/Vendor, Users

Law Firm/Vendor: USERS: Does the firm receive a notice if they deactivate a user on a matter? View answer

Law Firm/Vendor, Users

Law Firm/Vendor: USERS: Can firms bulk update their users to replace a lead outside counsel? View answer

Law Firm/Vendor, Users

Law Firm/Vendor: USERS: Can a firm deactivate users who are on a matter? View answer

Law Firm/Vendor, Users

Law Firm/Vendor: TRAINING: Where can a law firm download the New User Guides? View answer

Law Firm/Vendor, Training

Law Firm/Vendor: TRAINING: What does a new law firm user do if they want additional training on Tracker? View answer

Law Firm/Vendor, Training

Law Firm/Vendor: TIMEKEEPERS: Why does the same timekeeper appear multiple times when using the "create online"/auto-fill option? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: TIMEKEEPERS: Who receives notification when a Timekeeper Rate Sheet is approved? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: TIMEKEEPERS: Who at the firm can post a timekeeper rate sheet? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: TIMEKEEPERS: Where do I add a comment about the rates we are submitting in the Rate Sheet? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: TIMEKEEPERS: Where can firms see list of timekeepers that have been approved in Tracker? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: TIMEKEEPERS: What is the total number of timekeepers a firm can be included in a .csv file? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: TIMEKEEPERS: What is the Effective Date that autofills when posting a timekeeper rate sheet? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: TIMEKEEPERS: What is happening to the leading zeros in my Timekeeper Rate Sheet? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: TIMEKEEPERS: How does a firm change a Timekeepers name? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: TIMEKEEPERS: How does a firm change a Timekeeper ID to match their billing software? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: TIMEKEEPERS: How can a law firm user change a timekeeper id? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: TIMEKEEPERS: How can a law firm identify what rates have been approved by client? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: TIMEKEEPERS: How can a firm submit a matter specific rate? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: TIMEKEEPERS: Does anyone at the firm need to approve a timekeeper rate sheet? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: TIMEKEEPERS: Does a new default rate on a timekeeper rate sheet override a matter specific rate? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: TIMEKEEPERS: Does a firm need to add timekeepers to Tracker? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: TIMEKEEPERS: Does a firm have to submit a new timekeeper rate sheet for each client? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: TIMEKEEPERS: Do timekeepers need to be Tracker users? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: TIMEKEEPERS: Do timekeepers need to be added as matter participants? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: TIMEKEEPERS: Can a firm user enter timekeeper rates if we have not enabled timekeeper rate review? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: TIMEKEEPERS: Can a firm see a list of approved rates? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: TIMEKEEPERS: Can a firm merge timekeepers that appear as duplicates? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: TIMEKEEPERS: Can a firm delete old timekeepers? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: TIMEKEEPERS: Can a firm create a rate sheet online? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: TIMEKEEPERS: Can a delegate submit a timekeeper rate sheet? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: TIMEKEEPERS: How can a firm edit a timekeeper rate sheet? View answer

Law Firm/Vendor, Timekeeper

Law Firm/Vendor: STATUS REPORT: Why is the firm receiving an alert that a status report is due if already entered it? View answer

Law Firm/Vendor, Status Report

Law Firm/Vendor: STATUS REPORT: Why can a firm not edit their status report? View answer

Law Firm/Vendor, Status Report

Law Firm/Vendor: STATUS REPORT: What should a firm enter if there is no update to the matter? View answer

Law Firm/Vendor, Status Report

Law Firm/Vendor: STATUS REPORT: Does a firm need to enter a status report if there is no update? View answer

Law Firm/Vendor, Status Report

Law Firm/Vendor: FIRM PROFILE: Which fields are Client specific in the Firm Profile? View answer

Law Firm/Vendor, Firm Profile

Law Firm/Vendor: FIRM PROFILE: What does a firm need to do in the event the firm name changed? View answer

Law Firm/Vendor, Firm Profile

Law Firm/Vendor: FIRM PROFILE: What does a firm do in the event of a firm merge? View answer

Law Firm/Vendor, Firm Profile

Law Firm/Vendor: FIRM PROFILE: What does a firm do if there are duplicate firm profiles? View answer

Law Firm/Vendor, Firm Profile

Law Firm/Vendor: FIRM PROFILE: How does a law firm delete their profile after they disolve? View answer

Law Firm/Vendor, Firm Profile

Law Firm/Vendor: FIRM PROFILE: How does a firm edit their remittance address? View answer

Law Firm/Vendor, Firm Profile

Law Firm/Vendor: FIRM PROFILE: How do I change the name that appears at the bottom of the screen? View answer

Law Firm/Vendor, Firm Profile

Law Firm/Vendor: FIRM PROFILE: Can a firm delete an office? View answer

Law Firm/Vendor, Firm Profile

Law Firm/Vendor: ONEPASS: Why does it show another user's name when they log in? View answer

Law Firm/Vendor, OnePass

Law Firm/Vendor: ONEPASS: Why can the firm admin not reset a user's password? View answer

Law Firm/Vendor, OnePass

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