Answer
Nov 15, 2016 - 06:39 PM
A firm admin cannot reset a user's password if that user has already migrated over to use OnePass. The user will need to reset their password by going to the sign on page and clicking on the forgot password link located there: https://signon.thomsonreuters.com/?productid=TRACKR&viewproductid=TRACKRNB&
amp;returnto=https%3a%2f%2ftracker.serengetilaw.com%2ftracker%2fLogon%3fszRetur
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amp;returnto=https%3a%2f%2ftracker.serengetilaw.com%2ftracker%2fLogon%3fszRetur
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