Answer
Nov 13, 2016 - 09:44 AM
To repost a rejected/ disputed invoice:
1. Mouse over the Naviation Panel and click Billing.
2. Click the View Invoices tab.
3. From the drop-down list, select Rejected Invoices, and then click Change View. (NOTE: If you cannot find the invoice after changing the view, click the Reports button and run a posted invoice report to find the invoice.)
4. Click the invoice number. The Invoice Profile page appears.
5. Click Repost. Complete the required fields. You can include a new invoice if you would like by clicking Yes to post new Invoice and attaching the new invoice file.
6. Click Save & Close.
1. Mouse over the Naviation Panel and click Billing.
2. Click the View Invoices tab.
3. From the drop-down list, select Rejected Invoices, and then click Change View. (NOTE: If you cannot find the invoice after changing the view, click the Reports button and run a posted invoice report to find the invoice.)
4. Click the invoice number. The Invoice Profile page appears.
5. Click Repost. Complete the required fields. You can include a new invoice if you would like by clicking Yes to post new Invoice and attaching the new invoice file.
6. Click Save & Close.
