This Legal Tracker Q&A database has been moved to the FAQ section of the Learning Center.
TIMEKEEPERS: Who can see the Timekeeper Rate Lookup File? View answer
Timekeeper
Law Firm/Vendor: TIMEKEEPERS: How does a firm change a Timekeepers name? View answer
Law Firm/Vendor, Timekeeper
TIMEKEEPERS: Is it possible to have more than one currency for a timekeeper? View answer
INVOICE AUDITS: What triggers a new timekeeper audit? View answer
Invoice Audits, Invoice Approval, Invoices, Timekeepers
TIMEKEEPERS: Why is there a new timekeeper audit when when they have billed on a previous invoice? View answer
Law Firm/Vendor: TIMEKEEPERS: What is happening to the leading zeros in my Timekeeper Rate Sheet? View answer
INVOICE AUDITS: What triggers a timekeeper rate change audit? View answer
Invoice Audits
REPORTS: How do I see a list of approved Timekeeper rates for a firm? View answer
Reports
TIMEKEEPERS: Why don't I see certain invoices in the Stuck Invoices Report? View answer
Timekeeper, Reports
Law Firm/Vendor: TIMEKEEPERS: How does a firm change a Timekeeper ID to match their billing software? View answer
Law Firm/Vendor: TIMEKEEPERS: How can a law firm user change a timekeeper id? View answer
TIMEKEEPERS: How to I remove duplicate timekeepers? View answer
Law Firm/Vendor: TIMEKEEPERS: What can be entered as a timekeeper ID? View answer
Law Firm/Vendor: TIMEKEEPERS: Can a firm merge timekeepers that appear as duplicates? View answer
INVOICE APPROVAL: If a billing guideline reviewer is also an invoice approver will they need to approve the invoice twice? View answer
Invoice Approval
Law Firm/Vendor: TIMEKEEPERS: Do timekeepers need to be Tracker users? View answer
INVOICE APPROVAL: How do I approve an invoice? View answer
Law Firm/Vendor: TIMEKEEPERS: Can a firm delete old timekeepers? View answer
Law Firm/Vendor: TIMEKEEPERS: Does a firm need to add timekeepers to Tracker? View answer
INVOICE APPROVAL: How can I remind invoice approvers to approve their pending invoices? View answer
Invoice Approval, Invoices
Law Firm/Vendor: TIMEKEEPERS: How does a firm run a report to see what their timekeepers are billing? View answer
Law Firm/Vendor: INVOICING: Can a firm see if a tax rate has been approved? View answer
Law Firm/Vendor, Invoicing
INVOICE APPROVAL: What is a Backup approver? View answer
BUDGETS: How do I approve a budget? View answer
Budgets
ACCRUALS: What is the difference for Accruals between “Save” and “Save & Approve”? View answer
Accruals, Matter Management
Law Firm/Vendor: INVOICING: How can a firm see if a tax rate has been approved? View answer
BUDGETS: Who has access to approve budgets? View answer
INVOICE APPROVAL: How do I remove an additional approver from an invoice? View answer
INVOICE APPROVAL: How do I change who approves an invoice? View answer
REPORTS: How do I see a list of stuck invoices? View answer
BUDGETS: How do I approve all of my pending budgets at once? View answer
BUDGETS: How do I set my delegate up with authority to approve my budgets? View answer
BUDGETS: What happens if I do not approve a budget? View answer
INVOICE AUDITS: What is the difference between an expense rate and expense total invoice audit? View answer
Invoice Audits, Invoice Approval, Invoices
INVOICE APPROVAL: Can an invoice approver see all invoices on a matter (those fully approved and those not yet pending their review)? View answer
INVOICE APPROVAL: Why am I unable to add a User as an Additional Approver? View answer
INVOICE APPROVAL: Why did an invoice skip an approver? View answer
INVOICE APPROVAL: How do I add an approver to an invoice? View answer
INVOICES: How do I forward an invoice for approval if an approver is out of the office? View answer
Invoices
INVOICE APPROVAL: Can an approver on an invoice approval route undo the audit actions taken by a prior approver? View answer
Invoice Approval, Invoice Audits
INVOICE APPROVAL: What do I do if I only want an invoice approver to see invoices over a certain amount? View answer
INVOICE APPROVAL: How do I approval all invoices pending my review? View answer
INVOICE APPROVAL: How do I move an invoice approved under the wrong Invoice Approval route? View answer
INVOICE APPROVAL: How do I remove an approver from an invoice approval route? View answer
INVOICE APPROVAL: How do I move an invoice approved under the wrong matter? View answer
DATE-EVENT TYPES: Why am I unable to add a document to this Date/Event? View answer
Date-Event Types
ACCOUNTS PAYABLE: Why would an approved invoice not be batched? View answer
Accounts Payable
DATE-EVENT TYPES: How do I create a new date or event type? View answer
OFFICE VENDOR NUMBER: What does, "Firm Office Vendor Numbers must be complete before you can approve this invoice" View answer
Office Vendor Number
INVOICE APPROVAL: Why am I unable to reverse an invoice? View answer
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